Privacy Policy – Euroforge LTD

Effective Date: 01/01/2025

This Privacy Policy explains how Euroforge LTD (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, place an order, or contact us. We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

1. Company Details

Euroforge LTD
Company Number: 16470039
Registered Address: 122 Urmston Lane, Manchester, M32 9BQ, United Kingdom
Contact Email: sales@euroforge.co.uk
Website Contact Form: [Contact Form]

2. Information We Collect

We may collect the following information from you:

• Identity Data – name, title, and contact details.

• Contact Data – email address, phone number, billing address, and delivery address.

• Transaction Data – details about orders, payments, and purchases.

• Technical Data – IP address, browser type, and device information when you use our website.

• Communication Data – your messages, emails, or contact form submissions.

We do not store or have access to your full payment card details — payments are processed securely through our third-party payment providers.

3. How We Use Your Information

We process your personal information for the following purposes:
3.1 To process and deliver your orders.
3.2 To communicate with you regarding your purchase, queries, or support requests.
3.3 To maintain business records for accounting, legal, and tax purposes.
3.4 To improve our website, products, and services.
3.5 To comply with legal obligations.

4. Lawful Basis for Processing

We will only process your personal data when we have a legal basis to do so, including:

• Contract – to fulfil your order and deliver products you purchase.

• Legal Obligation – to meet our accounting and tax record requirements.

• Legitimate Interests – to improve our services and respond to your enquiries.

• Consent – for marketing communications (only if you opt-in).]

5. Sharing Your Information

We may share your personal data with:

• Payment providers – to process your payment securely.

• Delivery and courier services – to deliver your order.

• IT service providers – to host and maintain our website.

• Legal authorities – if required by law.

We will never sell or rent your personal data to third parties for marketing purposes.

6. International Transfers

We generally store your data within the UK/EEA. If we transfer data outside the EEA, we will ensure it is protected through appropriate safeguards, such as approved contractual clauses.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil the purposes it was collected for.

• Meet legal, accounting, and tax requirements.

Transaction and order records are typically retained for 6 years in compliance with UK law.

8. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

9. Your Rights

Under UK GDPR, you have the right to:
9.1 Access your personal data.
9.2 Request correction of inaccurate data.
9.3 Request deletion of your data (“right to be forgotten”) where applicable.
9.4 Object to processing for certain purposes.
9.5 Request restriction of processing.
9.6 Request a copy of your data in a portable format.
9.7 Withdraw consent for marketing communications at any time.

To exercise your rights, email sales@euroforge.co.uk.

10. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings. For full details, see our [Cookie Policy]

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

12. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk