Privacy Policy

We may collect the following information from you:

• Identity Data — name, title, and contact details.
• Contact Data — email address, phone number, billing address, and delivery address.
• Transaction Data — details about orders, payments, and purchases.
• Technical Data — IP address, browser type, and device information when you use our website.
• Communication Data — your messages, emails, or contact form submissions.

We do not store or have access to your full payment card details — payments are processed securely through our third-party payment providers.

We process your personal information for the following purposes:

• 3.1To process and deliver your orders.
• 3.2To communicate with you regarding your purchase, queries, or support requests.
• 3.3To maintain business records for accounting, legal, and tax purposes.
• 3.4To improve our website, products, and services.
• 3.5To comply with legal obligations.

We will only process your personal data when we have a legal basis to do so, including:

• Contract — to fulfil your order and deliver products you purchase.
• Legal Obligation — to meet our accounting and tax record requirements.
• Legitimate Interests — to improve our services and respond to your enquiries.
• Consent — for marketing communications (only if you opt in).

We may share your personal data with:

• Payment providers — to process your payment securely.
• Delivery and courier services — to deliver your order.
• IT service providers — to host and maintain our website.
• Legal authorities — if required by law.

We will never sell or rent your personal data to third parties for marketing purposes.

We generally store your data within the UK/EEA. If we transfer data outside the EEA, we will ensure it is protected through appropriate safeguards, such as approved contractual clauses.

We retain your personal data only for as long as necessary to:

• Fulfil the purposes it was collected for.
• Meet legal, accounting, and tax requirements.

Transaction and order records are typically retained for 6 years in compliance with UK law.

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

Under UK GDPR, you have the right to:

• 9.1Access your personal data.
• 9.2Request correction of inaccurate data.
• 9.3Request deletion of your data (“right to be forgotten”) where applicable.
• 9.4Object to processing for certain purposes.
• 9.5Request restriction of processing.
• 9.6Request a copy of your data in a portable format.
• 9.7Withdraw consent for marketing communications at any time.

To exercise your rights, email sales@euroforge.co.uk.

Our website may use cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies in your browser settings. For full details, see our Cookie Policy.

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

If you have concerns about how we handle your personal data, please contact us first so we can resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.