Returns & Refund Policy

• —You have 30 days from the date of delivery to return your item.
• —Returns requested after 30 days cannot be accepted.

To qualify for a return:

• —The item must be unused, in its original condition, and in the original packaging.
• —All protective films, labels, and verification stickers must remain attached.
• —Any included fitting kits, manuals, or accessories must be returned. Missing fitting kits or manuals may incur a replacement charge.
• —We require your order ID and proof of purchase.

• —Custom-made or personalised items cannot be returned unless faulty.
• —Items damaged or altered after delivery (unless due to our error) are not eligible for a refund.

Customers are responsible for the cost of return shipping, unless:

• —The product arrived damaged.
• —The wrong item was received.
• —The return is due to our error.

In these cases, we will cover the return shipping costs.

• —Once your return is received and inspected, we will notify you of approval or rejection.
• —Approved refunds will be issued to your original payment method within up to 10 working days.
• —If a refund is delayed, please first check with your bank or credit card provider before contacting us.

• —We do not offer exchanges as a standard service.
• —If your item is damaged or defective, please email sales@euroforge.co.uk with photos and your order details, or fill out the Returns Form, and we will get in touch with next steps.

1. 1 Email sales@euroforge.co.uk or fill out the Returns Form to request a return authorisation.
2. 2 Send your item to the address provided after authorisation is confirmed.
3. 3 We recommend using a trackable shipping service or purchasing shipping insurance for items over £75. We cannot guarantee that we will receive your returned item without proof of delivery.

• —Returns sent without prior authorisation may be refused.
• —If an unauthorised or late return is received, you will need to arrange collection from us within 7 days.